Shipping flat rate in Australia - $7.95. Free Shipping in Australia & New Zealand for orders over $100. We ship our orders via regular post with the Australia Post service. If you require express postage please message us for a quote.
If you require shipping outside of Australia please message us for a quote.
We understand that not every product you purchase online will suit your needs. We are happy to accept returns for many items that are unused and still with their original packaging & labels in tact.
Returns of Doterra products:
Returns of Doterra Enrolment kits and other Doterra products that you have purchased through our online store that have been shipped direct from Doterra can be arranged directly through Doterra member services.
You can email Doterra member services at: firstname.lastname@example.org or phone: (02) 80155080
If you require any assistance with this process please do not hesitate to contact us, as we would be more than happy to assist you.
Returns of all other products:
Please email us first at: email@example.com with any concerns you have with your order. We accept returns or exchanges of all other products we sell provided you contact us within 14 days of receiving your items, for items that you have received that are deemed faulty or incorrectly sent. All items must be returned unused and in original packaging with all tags attached. We do not accept returns or exchanges for change of mind. Upon a successful return we will offer you a refund or exchange pending reasons for return.
If you have any concerns at all with the item/s you have purchased and received please do not hesitate to contact us at anytime for assistance.